/* =========================================================
   استایل افزونه تیکت پشتیبانی نگین سبز
   از متغیرهای CSS قالب استفاده می‌کند (با مقدار پیش‌فرض جایگزین
   برای وقتی که قالب دیگری فعال باشد)
   ========================================================= */

.ns-ticket-wrap, .ns-admin-wrap {
	--ns-primary: var(--color-primary, #56743A);
	--ns-primary-dark: var(--color-primary-dark, #3F5A29);
	--ns-accent: var(--color-accent, #D97D43);
	--ns-bg: var(--color-bg, #FAF6EC);
	--ns-surface: var(--color-surface, #FFFFFF);
	--ns-text: var(--color-text, #3B2F2A);
	--ns-text-soft: var(--color-text-soft, #6E5F53);
	--ns-border: var(--color-border, #E6DCC2);
	--ns-radius: var(--radius-md, 18px);
	font-family: var(--font-base, Tahoma, sans-serif);
	direction: rtl;
	color: var(--ns-text);
}

.ns-ticket-wrap {
	max-width: 640px;
	margin: 0 auto;
	background: var(--ns-surface);
	border: 1px solid var(--ns-border);
	border-radius: var(--ns-radius);
	padding: 24px;
	box-shadow: var(--shadow-card, 0 10px 30px rgba(0,0,0,.06));
}

.ns-ticket-intro h3 { margin: 0 0 6px; color: var(--ns-primary-dark); }
.ns-ticket-intro p { margin: 0 0 18px; color: var(--ns-text-soft); line-height: 1.9; font-size: 14px; }

.ns-tabs { display: flex; gap: 8px; margin-bottom: 18px; border-bottom: 1px solid var(--ns-border); }
.ns-tab-btn {
	background: none; border: none; padding: 10px 6px; cursor: pointer;
	font-size: 14px; color: var(--ns-text-soft); border-bottom: 2px solid transparent;
}
.ns-tab-btn.active { color: var(--ns-primary); border-bottom-color: var(--ns-primary); font-weight: 700; }

.ns-field { margin-bottom: 14px; }
.ns-field label { display: block; margin-bottom: 6px; font-size: 13px; color: var(--ns-text-soft); }
.ns-field input[type="text"],
.ns-field input[type="tel"],
.ns-field input[type="email"],
.ns-field textarea {
	width: 100%; padding: 10px 12px; border: 1px solid var(--ns-border);
	border-radius: 10px; background: var(--ns-bg); color: var(--ns-text); font-size: 14px;
	box-sizing: border-box; font-family: inherit;
}
.ns-field textarea { resize: vertical; }
.ns-field-static { margin-bottom: 14px; font-size: 14px; background: var(--ns-bg); padding: 10px 14px; border-radius: 10px; }

.ns-textarea-wrap { position: relative; }
.ns-emoji-toggle {
	position: absolute; left: 10px; bottom: 10px; border: none; background: none;
	font-size: 18px; cursor: pointer; line-height: 1;
}
.ns-emoji-panel {
	display: none; position: absolute; z-index: 20; bottom: 42px; left: 0;
	background: var(--ns-surface); border: 1px solid var(--ns-border); border-radius: 12px;
	padding: 8px; width: 220px; box-shadow: var(--shadow-float, 0 14px 34px rgba(0,0,0,.18));
	flex-wrap: wrap; gap: 4px;
}
.ns-emoji-panel.open { display: flex; }
.ns-emoji-item { cursor: pointer; font-size: 18px; padding: 4px; border-radius: 6px; }
.ns-emoji-item:hover { background: var(--ns-bg); }

.ns-attach-field { display: flex; align-items: center; gap: 10px; }
.ns-upload-btn {
	display: inline-flex; align-items: center; gap: 6px; cursor: pointer;
	background: var(--ns-bg); border: 1px dashed var(--ns-border); border-radius: 10px;
	padding: 8px 14px; font-size: 13px; color: var(--ns-text-soft);
}
.ns-file-name { font-size: 12px; color: var(--ns-text-soft); }

.ns-btn-primary {
	background: var(--ns-primary); color: #fff; border: none; border-radius: var(--radius-pill, 999px);
	padding: 11px 26px; font-size: 14px; cursor: pointer; font-weight: 700;
	transition: var(--transition, .25s ease);
}
.ns-btn-primary:hover { background: var(--ns-primary-dark); }
.ns-btn-primary:disabled { opacity: .6; cursor: not-allowed; }

.ns-result { margin-top: 10px; font-size: 13px; }
.ns-result.success { color: var(--ns-primary-dark); }
.ns-result.error { color: #B8602E; }
.ns-tracking-code {
	display: inline-block; background: var(--ns-bg); border: 1px dashed var(--ns-accent);
	padding: 4px 10px; border-radius: 8px; font-weight: 700; letter-spacing: 1px; direction: ltr;
}

/* --- چت --- */
.ns-chat-container, .ns-chat-box {
	margin-top: 16px; border: 1px solid var(--ns-border); border-radius: var(--ns-radius);
	overflow: hidden; background: var(--ns-bg);
}
.ns-chat-messages { max-height: 380px; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; }
.ns-chat-box .ns-chat-messages { max-height: 460px; }

.ns-msg { display: flex; }
.ns-msg.customer { justify-content: flex-start; }
.ns-msg.admin { justify-content: flex-end; }
.ns-msg-bubble {
	max-width: 78%; padding: 10px 14px; border-radius: 14px; font-size: 14px; line-height: 1.8;
	background: var(--ns-surface); border: 1px solid var(--ns-border);
}
.ns-msg.admin .ns-msg-bubble { background: var(--ns-primary); color: #fff; border-color: var(--ns-primary); }
.ns-msg-text { white-space: pre-wrap; word-break: break-word; }
.ns-msg-image { max-width: 100%; border-radius: 10px; margin-top: 6px; display: block; }
.ns-msg-time { font-size: 11px; opacity: .65; margin-top: 4px; direction: ltr; text-align: left; }

.ns-chat-status-bar {
	display: flex; align-items: center; justify-content: space-between;
	padding: 10px 16px; background: var(--ns-surface); border-bottom: 1px solid var(--ns-border); font-size: 13px;
}
.ns-badge { padding: 2px 10px; border-radius: 999px; font-size: 12px; }
.ns-badge-open { background: #FCE7D6; color: #B8602E; }
.ns-badge-answered { background: #E1EBD6; color: var(--ns-primary-dark); }
.ns-badge-closed { background: #eee; color: #666; }

.ns-reply-box { padding: 12px 16px; background: var(--ns-surface); border-top: 1px solid var(--ns-border); }
.ns-reply-box textarea, #ns-admin-message {
	width: 100%; border: 1px solid var(--ns-border); border-radius: 10px; padding: 10px; font-family: inherit;
	box-sizing: border-box; margin-bottom: 8px;
}
.ns-reply-actions { display: flex; align-items: center; gap: 10px; }

/* --- تیکت‌های من / نتیجه جست‌وجو --- */
.ns-ticket-list-item {
	display: flex; justify-content: space-between; align-items: center; gap: 10px;
	padding: 12px 14px; background: var(--ns-bg); border: 1px solid var(--ns-border);
	border-radius: 12px; margin-bottom: 8px; cursor: pointer; font-size: 14px;
}
.ns-ticket-list-item:hover { border-color: var(--ns-primary); }

/* --- پنل مدیریت --- */
.ns-admin-wrap .ns-chat-header { display:flex; justify-content: space-between; align-items:center; flex-wrap: wrap; gap: 10px; }
.ns-admin-wrap .ns-customer-meta { display:flex; gap: 16px; font-size: 13px; color: var(--ns-text-soft); flex-wrap: wrap; }
.ns-admin-wrap .ns-status-actions { margin: 10px 0 16px; }
.ns-admin-wrap .ns-chat-box { max-width: 760px; }

@media (max-width: 640px) {
	.ns-ticket-wrap { padding: 16px; }
	.ns-msg-bubble { max-width: 90%; }
}